Information about Palm Heights apartment building
Palm Heightsis phase 2 of the Palm City urban area project invested by three units: Keppel Land, Tien Phuoc and Tran Thai. As a luxury luxury apartment project with the Singaporean brand, Palm Heights is considered to have the most beautiful location and view in the entire Nam Rach Chiec urban area.
The project is surrounded by the peaceful Giong Ong To River, bringing great feng shui beauty and an upscale living value.
Overview of Palm Heights apartment building District 2:
- Location: Palm City Urban Area, Song Hanh Street, Ho Chi Minh City - Long Thanh - Dau Giay Expressway, An Phu Ward, District 2, Ho Chi Minh City
- Area: 16,800 m²
- Number of buildings: 3
- Number of floors: 35
- Number of apartments: 816
- Number of installed cabinets: 6 cabinets
SantaPocket and Palm HeightsSee more about Riviera Point District 7 Partner:https://santapocket.com/riviera-point-quan-7/
Collaboration process
2021 is the year of birth and turning point for delivery technology when Suga combined with Combros to launchSantaPocket smart delivery cabinet. And the company's first cooperative unit is the Palm Heights apartment building.
After a long time of research, research and planning - Suga officially cooperated with Palm Heights Management Board. In October 2021,SantaPocket delivery cabinetwent into operation with 6 cabinets located in 3 towers, 2 cabinets in each tower.
Tower 1
Tower 2
Tower 3During operation,SantaPockethas organized many outstanding events to not only bring the brand closer to residents but also build and connect a community of people who love this 4.0 technology platform.
Typical events include: The launch event lasts for 2 months with many interesting activities and gifts; Christmas event sends love to customers; Online customer appreciation program; International Women's Day promotion March 8,...
SantaPocket delivery locker launch event
Offline event during Christmas season
International Women's Day customer appreciation programDifficulties faced by SantaPocket
“Everything has a difficult beginning” - In the beginning, SantaPocket encountered many surprises when running tests at the apartment:
- Residents are confused in accessing new technology
- Internet is not stable, connection is slow
- Highly unsuccessful creations come from many objective reasons
- The application interface is still sketchy and not beautiful
But then, the journey to providing a great customer experience truly begins when:
- PG is on duty at the cabinet throughout the 3 days of the launch to guide customers
- The customer service team provides 24/7 support and guidance
- Continuously receive feedback from users, upgrade equipment, improve techniques, update software
- Timely access to suitable customers, helping users easily find the services they desire
- Instructional content is simple, easy to understand, and satisfies user needs
- Upgrade the application interface to standards, logic, and beauty, bringing the best experience
Modern consumers always choose smart solutionsSales bring in
SantaPocket was extremely surprised and proud with the numbers the brand receivedafter 1 monthTest run before officially putting into operation, thereby showing a lot of love, trust and support from customers for SantaPocket.
- Total users downloaded the application: 617 times
- Successful orders: 1728 orders
- Fanpage likes: increased by 15% compared to the original
Results after 1 month of testingSome actual pictures
Join SantaPocket to admire the real images of Palm Heights!
In the future, SantaPocket promises to bring more convenience and great experience to residents when using it.
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