Privacy Policy
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- Purpose and scope of information collection:
+ Purpose of collecting information:
We collect personal information only necessary for the following purposes:
- Orders: to handle issues related to your orders;
- Account Maintenance: to create and maintain your account with us, including any loyalty or rewards programs associated with your account.
- Consumer Services, Customer Care Services: including responses to your requests, complaints and feedback;
- Personalization: We may combine the data collected to have a more complete view of a consumer and thereby allow us to serve better with stronger personalization in aspects, including but not limited to: (i) to improve and personalize your experience on the Santapocket e-commerce application (ii) to improve utilities, services, tailor them to individualized needs and come up with new service ideas (iii) to serve you with referrals and advertising tailored to your interests.
- Security: for the purposes of preventing activities that destroy customer user accounts or customer impersonation activities.
- As required by law: depending on the law from time to time, we may collect, store and provide at the request of competent state agencies..
+ Scope of collection:
Opposite towith Seller:SANTAPOCKET collects information about:
Part 1: Store/business name
+ Store name
+ Full name of representative
+ Contact phone number
+ Contact email
+ Warehouse address
+ Tax code, date of issue, place of issue
+ Type of business (household business/enterprise/freelance individual)
Part 2: Product information
+ Product group you want to register
+ Business product description
+ Does the product have an inspection certificate?
Part 3: Payment information
+ Name of bank account holder
+ Account number
+ Name of bank and branch
+ Attached files (business license, representative's ID card/ID card, sample product images, brand logo, product quality inspection certificate)
For Buyers:SantaPocket collects the following information: Full name, phone number, address, password
- Scope of information use:
SANTAPOCKET will use the personal information provided by the Customer to perform the following tasks:
+ Support customers to answer all questions and concerns related to products that customers are interested in;
+ Provide information related to products and new incentives for Customers if Customers sign up to receive email notifications;
+ Prevent activities that destroy Customer's user accounts or activities that impersonate members;
+ Contact and resolve with Customers in special cases.
+ Support the customer care system, manage customers, take care of and receive feedback from SANTAPOCKET customers.
+ In case of legal requirements: e-commerce transaction SANTAPOCKET is responsible for cooperating in providing members' personal information upon request from judicial agencies including: Procuracy, Court, Police investigation agency related to certain legal violations of the Customer.
- Third parties have the right to access Customer's personal information:
We will not provide your personal information to any third party, except for some necessary activities below:
- Our Seller partners are involved in order fulfillment and are limited to necessary information as well as applying regulations to ensure security and confidentiality of personal information.
- We may use services from a third party store to perform certain activities related to the SANTAPOCKET application and this third party may access or process personal information in the course of providing those services. We require these third parties to comply with all relevant personal information protection laws and security requirements relating to personal information.
- Legal Requirements: We may disclose personal information if required to do so by law and such disclosure is reasonably necessary to comply with legal processes.
- Business transfer (if any): in the event of a full or partial merger or consolidation with another company, the buyer will have the right to access information stored and maintained by us, including personal information.
- Information storage time:
The customer's personal information will be stored until the customer requests to cancel or the customer logs in and makes the cancellation. In all cases, customers' personal information will be kept confidential on SANTAPOCKET's servers.
- Address of the unit that collects and manages personal information:
Unit name:SANTA JOINT STOCK COMPANY
Tax code:0318029353
Head office:161 Truong Van Bang, Cat Lai Ward, City. Ho Chi Minh, Vietnam.
Hotline:0974 549 066
E-mail:info.santapocket@suga.vn
- Means and tools for users to access and edit their personal data:
Users have access to independently check, update, correct or cancel their personal data by logging into their account on SANTAPOCKET and editing personal information, or users can request SANTAPOCKET to assist in doing so.
Logging into SANTAPOCKET's application can be done on the phone, or other tools that have access to the application..
- Committed to protecting customer personal information
Users' personal information on SANTAPOCKET is committed to confidentiality according to the personal information protection policy. The collection and use of user information is only carried out with the user's consent, unless otherwise prescribed by law or otherwise agreed upon. We commit that:
- Do not use, transfer, provide or disclose to any third party the user's personal information without the user's consent for personal gain..
- In the event that the information server is attacked by hackers resulting in the loss of members' personal data, SANTAPOCKET will be responsible for reporting the incident to the investigating authorities for timely handling and notifying users..
- We require individuals when registering an account and using services on SANTAPOCKET to provide all relevant personal information and are responsible for the accuracy, legality and update of the above information. The company is not responsible nor will it resolve any complaints related to the user's rights if it deems that the personal information provided by that user is inaccurate..
- SANTAPOCKET will not be responsible in case personal information is leaked due to technical errors, transmission errors, software errors or other errors not caused by the company.
The application sets up a system to protect users' personal information through the following forms:
- Set up a firewall system to prevent forms of network attacks.
- The store's technical team and staff are constantly on duty to monitor all website activities. Ensure all attacks from all sides are detected promptly and preventive measures are taken.
- Personal and private information of users will be stored according to the Company's regulations and strictly kept confidential according to the provisions of law..
- Mechanism for receiving and resolving consumer complaints related to personal information being used for the wrong purpose or scope as announced:
When consumers discover that their personal information on SANTAPOCKET is being used for the wrong purpose or outside the scope of information use, consumers can submit a complaint to SANTA JOINT STOCK COMPANY in the following ways:
- Call the hotline: 0974 549 066
- Email your complaint to:info.santapocket@suga.vn
- Send a written complaint by post or send it directly to the company headquarters, address: 161 Truong Van Bang, Cat Lai Ward, City. Ho Chi Minh, Vietnam.
The time limit for the Company to process feedback related to customer personal information is 07 working days from the date of receiving the Customer's complaint.
In all cases, SANTAPOCKET emphasizes negotiation and conciliation with Customers to reach agreement and come up with solutions to resolve and handle complaints..
In case the two parties do not reach the desired agreement leading to unsuccessful negotiation or conciliation, either party has the right to bring the case to a competent people's court for resolution in accordance with the provisions of law.
