Aiming to change delivery habits to bring the most convenience, savings and safety to consumers,SantaPocket smart delivery cabinetwith a modern, easy-to-use model for all audiences is available at Diamond Island District 2.
SantaPocket cooperates with Diamond Island District 2 Management BoardInformation about Diamond Island apartment complex
Apartment projectDiamond Island(Diamond Island) is the only pearl island in the center of District 2, City. Ho Chi Minh City has cool water on all four sides and is covered with green vegetation, creating a poetic scene in every dawn as well as warm sunsets.
Overview of Diamond Island apartment complex in District 2:
- Location: No. 1, Street 104-BTT, Binh Trung Tay Ward, District 2, City. Ho Chi Minh Area: 8 hectares
- Number of buildings: 6 (Brilliant; Hawaii; Bora Bora; Canary; Bahamas; Maldives)
- Number of floors: 25-29
- Number of apartments: 1,275
- Investor: Binh Thien An Company under Kusto Home Group (Singapore)
- Number of installed cabinets: 7 cabinets
Favorable geographical location of Diamond IslandSee more information about One Verandah partner:https://santapocket.com/one-verandah/
Collaboration process
SantaPocket was born to not only provide a delivery solution that limits direct contact, ensuring the safety of users' goods, but also helps senders/receivers save time. This is considered a smart, modern delivery solution, helping to solve the difficulties of the traditional delivery model.
2022 is a year full of challenges and opportunities for SantaPocket when it has successfully cooperated with Riviera Point Apartment District 7 and Diamond Island District 2, to bringSmart delivery solutionGet closer to residents and shippers in the area.
Cabinet installation work by SantaPocket staffWith a total of 1,275 luxury apartments, SantaPocket arranges and installs 7 delivery lockers to fully meet the needs of sending/receiving, online shopping, and storing personal items....
From the entrance gate at Diamond Island, customers immediately encounter the SantaPocket cabinet located at the Maldives tower
Moving deeper inside the apartment to the left is Brilliant with 2 cabinets
Bahamas Tower is quiet, airy and convenient when SantaPocket is located right outside the lobby
SantaPocket in the early days of its launch captured the hearts of residents living at the Hawaii tower
Canary Tower's spacious area creates an advantage for SantaPocket to attract attention
SantaPocket is pleased to serve customers living in Bora Bora towerWithin just 3 days of launch (May 28 - May 30), SantaPocket received enthusiastic reception and support from both residents and shippers. During the event, SantaPocket guided more than 500 customers to download the App, experience the cabinets, send information Leaflets and give small gifts as a thank you.
In order to reach and support more residents/shippers who know how to use cabinets, the SantaPocket launch event has been extended for 3 more days from June 10 to June 12, 2022 at 6 towers of Diamond Island.
PG staff is instructing customers to download the SantaPocket application
PG poses next to Standee and SantaPocket Cabinet
Customers are given detailed instructions through leaflets.
A warm smile is the first impression that SantaPocket wants to send to customers
Mr. P., a Potential Customer, expressed interest in the SantaPocket service
PG gives gifts to customers as a token of deep thanksBesides ,SantaPocketAlso organize fun activities to celebrate the dayInternational Children's Day 01.06on the Island to bring a lot of joy and laughter to the children. The event ended smoothly with warm support from the "Little Customers" and their families.
The June 1 International Children's Event took place at Brilliant Tower
The baby took a photo next to his father on the day of the event
Hand-held hashtags with impressive quotes make parents very excited
The clown styled and gave the children balloons in all shapes
Children obediently wear masks to protect their health in crowded placesDifficulties faced by SantaPocket
On the journey to bring SantaPocket delivery lockers to more users in the city in general and at Diamond Island in particular, SantaPocket found:
- Residents and Shippers are confused in accessing new technology.
- Shipper/ Delivery unit/ ... unlimited access to the apartment, difficult to distinguish to classify customer files.
- Shippers have few orders, sporadic deliveries, and tend to send packages at the reception or place them on tables in the lobby area for convenience.
- The technical system encountered transmission errors in the first days of testing due to weather and power supply reasons.
The solution that SantaPocket offers to overcome the challenge
- Organizing the second activation phase to increase consultation and support for residents/shippers on how to use cabinets, optimizing access to customers as much as possible.
- The Hotline and Customer Service departments provide 24/7 support in case of problems, avoiding affecting the customer experience.
Good Customer Experience is the top mission for SantaPocketSome actual pictures
With the advances and conveniences that this cabinet brings, SantaPocket promises to spread positive energy to more residents and shippers, not only on Diamond Island but also in many other areas in the city. Ho Chi Minh.
Let's admire some actual images at Diamond Island below!
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